1. Scope of Work All work will be performed as described in the written estimate or invoice. Any additional work, hidden conditions, code upgrades, or repairs not visible at the time of inspection will require separate approval and may result in additional charges.

2. Pricing and Payment All pricing is based on the conditions observed at the time of service. Payment is due upon completion unless otherwise agreed in writing. Unpaid balances may be subject to late fees, interest, and collection costs.

3. Hidden or Unknown Conditions Plumbing systems are often concealed behind walls, underground, or inside structures. Pipeline Rooter & Plumbing is not responsible for pre‑existing issues, code violations, improper installations, or failures discovered during service. Additional repairs may be required to bring systems up to code.

4. Access to Work Area The customer must provide clear access to all plumbing fixtures, crawl spaces, attics, water heaters, and shut‑off valves. If access is obstructed, additional labor or return trip charges may apply.

5. Warranty Workmanship is warrantied for ___ days from the date of service unless otherwise stated in writing. Warranty does not cover:

misuse, neglect, or abuse
customer‑supplied parts or materials
pre‑existing issues or code violations
drain stoppages caused by roots, broken pipes, improper grade, or foreign objects Manufacturer warranties apply to equipment and parts and are subject to their terms.

6. Drain Cleaning and Hydro Jetting Drain cleaning restores flow but does not guarantee future performance. Roots, broken or offset pipes, bellies, and foreign objects may cause recurring issues. A camera inspection is recommended to evaluate pipe condition. Pipeline Rooter & Plumbing is not responsible for future blockages or damage caused by existing defects.

7. Water Heater and Tankless Installations All installations are performed in accordance with California code and local city requirements to the extent disclosed and accessible. Additional charges may apply for code upgrades, venting changes, gas line sizing, relocation, or bringing existing systems up to current standards.

8. Property Damage and Existing Conditions Pipeline Rooter & Plumbing is not responsible for damage resulting from:

existing leaks or failures
deteriorated or corroded pipes and fixtures
failed shut‑off valves
old, brittle, or improperly installed plumbing Repairs may expose additional failures outside the original scope of work, which will require additional authorization and charges.

9. Permits and Inspections When required, permits will be obtained in accordance with local regulations. Inspection failures due to pre‑existing conditions, unpermitted work by others, or homeowner modifications are the customer’s responsibility.

10. Cancellations and Rescheduling Appointments canceled with less than 24 hours’ notice may be subject to a service call or minimum trip fee.

11. Limitation of Liability To the fullest extent permitted by law, Pipeline Rooter & Plumbing’s liability is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

12. Acceptance of Terms By scheduling service, approving an estimate, signing an agreement, or allowing work to begin, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

✅ PRIVACY POLICY (Pipeline Rooter & Plumbing – California)

1. Information We Collect We may collect your name, address, phone number, email, service location, and details about your plumbing issue when you contact us or book service.

2. How We Use Your Information Your information is used only to:

schedule and complete plumbing services
send estimates, invoices, and service updates
communicate about your project
maintain internal records and warranty information

3. How We Protect Your Information We do not sell, trade, or share your personal information with third parties. Data is stored securely and used only for business purposes related to your service.

4. Third‑Party Services If you book through platforms like Jobber, Yelp, Google, or other scheduling tools, their privacy policies also apply.

5. Payment Information We do not store credit card numbers. Payments are processed securely through our payment provider.

6. Cookies & Website Tracking Our website may use cookies or analytics tools to improve user experience. No personal data is sold or shared.

7. Your Rights (California Consumer Privacy Act – CCPA) California residents have the right to request:

what personal data we have
deletion of your data
correction of inaccurate information Requests can be made by contacting us directly.

8. Updates to This Policy We may update this policy as needed. Continued use of our services means you accept the updated policy.